Kiwi.com Review: Is It the Best Way to Book Flights?
Uncover the truth about Kiwi.com's flight booking service: is it reliable, affordable, and the best option for your travel needs?
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Uncover the truth about Kiwi.com's flight booking service: is it reliable, affordable, and the best option for your travel needs?
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Back in 2017, I booked with Kiwi.com for a quick getaway in Europe. Being indecisive, my destination choices changed frequently, from Nimes to Nice, Murcia to Barcelona, and even Lisbon and Faro. When searching for flights, I often use Skyscanner, as they tend to offer the lowest prices, sometimes even cheaper than Kayak.com.
I wanted a continuous journey, flying from each destination to the next. Using Skyscanner's multi-stop search, I found what seemed like the cheapest direct flights for my selected dates. The total price appeared normal, maybe slightly above average for the route. However, my experience booking through Kiwi.com was not without its issues, which I'll detail further in this review.
Pros: Surprisingly good customer support, functional app with flight updates.
Cons: Hidden fees when booking tickets.
Daniel from Florida was pleasantly surprised by Kiwi.com, highlighting the helpful customer support and the app's effectiveness in providing flight and gate updates.
Date of Experience: April 6, 2025
Review: Very easy, quickly and understanding (clearly).
Issue: Check-in process not clearly explained.
Ela Nimet from Turkey found the internet side very easy and quick to use.
Date of Experience: April 6, 2025
Pros: Good flight prices and great helpline.
Comment: Julie from the helpline was very patient and helpful.
Peter Nelson from Great Britain had a positive experience with Kiwi.com's helpline, finding it very helpful and patient.
Date of Experience: April 3, 2025
Problem: Difficulty connecting with customer service to correct a mistake in the infant's birthday date.
Request: Needs a telephone or mail to connect with Kiwi.com or the flight company.
mirvat from Israel experienced difficulty connecting with customer service to correct a mistake.
Date of Experience: April 3, 2025
Comment: Very convenient search system.
Nomeda from Lithuania found the search system very convenient.
Date of Experience: March 21, 2025
Kiwi.com seems to offer a mixed bag of experiences. While some users like Daniel have been pleasantly surprised by their customer support and app functionality, it's important to be aware of potential hidden fees during the booking process.
Based on user reviews, Kiwi.com could be a viable option if you prioritize a functional app and responsive customer service. However, always double-check for any hidden fees to ensure transparency in pricing.
The verdict? Kiwi.com might be worth considering for your flight booking needs, especially if you value real-time updates and customer support. Just be sure to scrutinize the total cost before finalizing your booking.
Cheap itineraries not shown by other search engines or carriers are found and booked.
Rules that suit specific plans can be selected.
Trips are booked directly with airlines and managed on behalf of customers.
Faster support and smaller processing fees are available through service level upgrades.
Cancellation might still be possible if the trip has not been confirmed with carriers.
Cancellation and refund requests can be made via the Kiwi.com account.
Discover affordable and unique itineraries with Kiwi.com. Whether it's a quick weekend getaway or a dream vacation, Kiwi.com simplifies the booking process and helps travelers save.